We stand by all our products with a 100% satisfaction guarantee!

Our 100% satisfaction guarantee ensures that every item you purchase meets your high standards, or you can return it within 7 days of delivery for a replacement or refund.

We package your merchandise with the best care to make sure it reaches you safely and without damage. However if you do receive defective, damaged or wrong product shipped... we will immediately exchange it. We'll also pay the return shipping costs if the return is necessary as a result of our error.

• You MUST inform us of damaged merchandise within 7 days after you have received the package. The receive date is based on our carriers tracking system.
• The return package must be post-marked no later than 7 days from the day you received it. We will immediately exchange any defective or wrong product shipped by accident.
• The merchandise must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be refunded.
• The returned products are subject to final inspection before your return is processed. Please insure your return. We are not responsible for shipping damages on your return.
• Sales of personalized and customized orders are final, and are not refundaable unless there has been an error made on our part.
• We are well known for our excellent customer service so rest assured we will help you resolve any problem you might have.

For all returns, please Contact Us:
Horsey Signs
2941 Highway 2 East
Bowmanville, Ontario L1C 3K5
Canada
(905) 623-2865